Terms and Conditions

Last Updated: August 2026

Welcome to the Jenny Gilmore website. By accessing or using this website, booking coaching services, attending workshops or courses, or downloading resources, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website or purchase services.

1. About This Website

This website provides information about Jenny Gilmore's coaching services, educational resources, workshops, seminars and events.

The information provided is intended for educational and informational purposes only and should not be regarded as medical advice, diagnosis or treatment.

2. Professional Services

Jenny Gilmore provides coaching, including the Lightning Process®, Health Coaching and other mind-body approaches, to support personal development and wellbeing.

These services are not a substitute for appropriate medical care, diagnosis or treatment from your GP or other qualified healthcare professional. You remain responsible for your own healthcare decisions and for any actions you choose to take during or after coaching.

No guarantee of specific outcomes can be made, as every individual and situation is unique.

3. Bookings, Payments and Refunds

Course fees and coaching fees will be confirmed before your booking.

For Lightning Process® courses and other programmes requiring advance payment:

• Once payment has been received, you have the right to cancel within 7 days and receive a full refund, (or 72 hours prior to the training if training booked within 7 days of the training and online).

• After this period, fees are generally non-refundable if you cancel your place or choose not to complete the programme.

• If your place can be filled, a refund may be offered at Jenny Gilmore's discretion.

For one-to-one coaching sessions and lightning process, payment terms and cancellation policies will be confirmed at the time of booking.

Jenny Gilmore reserves the right to terminate coaching or training where continued participation is considered inappropriate or potentially unhelpful for you or other participants. In these circumstances, refunds will not normally be provided.

4. Online Sessions

Coaching and training may be delivered online using third-party video conferencing platforms such as Zoom, Microsoft Teams or Skype.

By participating in online sessions, you agree to use these platforms and acknowledge that they are provided by independent third parties. While reasonable steps are taken to protect confidentiality, Jenny Gilmore cannot guarantee the security or availability of third-party services.

5. Follow-up Sessions

Where included within your programme, follow-up coaching to be used within 12 months of your course.

If you need to rearrange a booked follow-up session, at least 24 hours' notice is required. Sessions cancelled with less than 24 hours' notice may be deducted from your remaining allocation.

6. Group Confidentiality

For group coaching and Lightning Process® training, participants are not required to share personal information. However, if personal experiences are shared, all participants agree to respect each other's privacy and maintain confidentiality regarding information disclosed during the programme.

7. Cancellation by Jenny Gilmore

In the unlikely event that a course or seminar needs to be cancelled or postponed due to unforeseen circumstances, every effort will be made to provide as much notice as possible.

You will be offered either:

• a full refund of the course fee; or

• the opportunity to transfer to an alternative date.

Liability is limited to the fees paid for the cancelled event and does not extend to travel, accommodation or any other consequential costs.

8. Intellectual Property and Copyright

Unless otherwise stated, all website content, course materials, manuals, graphics, downloads, presentations, videos and other resources remain the intellectual property of Jenny Gilmore and/or Lightning Process Ltd and are protected by copyright.

You may:

• View this website for personal use.

• Print pages for your own reference.

• Share links to this website.

You may not:

• Copy, reproduce or distribute website content without permission.

• Share, lend, sell or publish course materials.

• Teach, adapt or reproduce any materials or techniques.

• Record, photograph or film coaching sessions, seminars or follow-up sessions without prior written permission.

Participation in any programme does not grant permission to reproduce or teach the methods or materials provided.

9. Website Content

Every reasonable effort is made to ensure the information on this website is accurate and up to date.

However, no guarantee is made that all information will always be complete, accurate or suitable for every individual circumstance. Website content may be amended without prior notice.

10. External Links

This website may contain links to third-party websites for your convenience.

Jenny Gilmore accepts no responsibility for the content, availability or privacy practices of external websites.

11. Limitation of Liability

To the fullest extent permitted by law, Jenny Gilmore accepts no liability for any loss, damage or expense arising directly or indirectly from:

• the use of this website;

• reliance on information contained within it;

• participation in coaching, workshops or educational programmes; or

• interruption or unavailability of online services.

Nothing in these Terms excludes liability where such exclusion would be unlawful under the laws of England and Wales.

12. Privacy and Data Protection

Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where applicable, the Register of Lightning Process Practitioners and Jenny Gilmore registered with the Information Commissioner's Office (ICO).

Please refer to the Privacy Policy for full details of how personal information is collected, stored and used.

Copies of completed application forms and essential communications relating to your course may be sent to the email address you provide.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or coaching services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms and Conditions, please use the contact details provided on this website.

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